Opting Out of Google Analytics: Visitors who don't want their data used by Google Analytics can install the Google Analytics opt-out browser add-on. To opt-out of Analytics for the web, visit the Google Analytics opt-out page and install the add-on for your browser. You can find this information here. You may also wish to opt-out of Google Analtyics for Display Advertising and customise Google Display Network ads using the Ads Settings.
Meaning, that if a comment includes information about the company who provided that product or information, may be passed on to them if requested.
What sort of data do we collect?
How and why do we use your personal data?
The data privacy law allows us to combine the data we have about you to offer the best service we can as part of our legitimate interest in understanding our customers and providing our highest level of service.
If you wish to change how we use your data, you’ll find details in the “What are your rights?” section below. Keeping in mind, if you choose not to share your personal data, or refuse certain permissions, we might not be able to provide some services you’ve asked for.
We may use your phone number to contact you about your order or if you have a query that you wish us to call you about. You can remove this from our site using your account section when logged in.
Your email address will only be used to contact you automatically about your order, unless you optionally select for us to send you news materials and event notices. You can opt out of these in your account section when logged in.
How we use your data
To send you relevant updates, about our news, offers, services and products.
We will not send you information via post, excluding your order unless requested.
If subscribing to the Natures Living membership we will send you out monthly emails on the goings on at Natures Living, the news and new brand launches as well as any other gifts we can best upon the customer. While signing up to this we will send out three emails at the end of your subscription to let you know it is ending soon.
Sending data to Google for analyses: How Google uses data when you use our partners' sites or apps
How do we protect your personal data?
We secure access to all transactional areas of our site using “https” technology.
Access to your personal data is password protected, and sensitive data such as payment card information is secured by a payment gateway.
All order information is held on an offsite server protected by a dedicated firewall and aligns itself to the most up to date policies and security measures. Some data which is processed via email is held on our cloud based Office 365 account and separate distribution email addresses relating to accounts, customer care etc.
We receive immediate updates from our hosted site provider for possible vulnerabilities, updates.
We also send some data to Google where we can use their systems to analyse the data, this is protected by the google terms of service.
How long will we keep your personal data?
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
At the end of that retention period, your data will be deleted or archived anonymously, for example sales data, such as figures will be kept but customer specific and identifiable data will be removed.
If signing up to the Natures Living Addicts, we will keep you on the Natures Living Addicts mailing list for one year past when you bought the Natures Living Addicts subscription, then remove your details from the system the day after.
When you place an order, we’ll keep the personal data you give us for at least the minimum allowed so we can comply with our legal and contractual obligations.
Who do we share your personal data with?
We utilise certain third parties to provide services which you have asked for. For example email sending hosts, postal delivery services, review platforms, payment gateways and any third party we use to provide the services we need to give you our best service.
For example, we provide only the information they need to perform their services. They may only use the data for the exact purpose we specify for them, if we stop using their services, any of your data held by them will be rendered anonymous or deleted. Examples of the kind of third parties we work with are:
IT companies who develop our website and other business systems, operational companies such as delivery couriers.
Do we share data with third parties for their own purposes?
The only third party services that we would allow to use your data would be in the investigation of fraudulent use of our site; including law enforcement bodies.
Where is the data processed?
All our data is held on a cloud servers for Shopify; however the nature of our data protection may require the data to be moved to another server for security, updates or moving service.
What do you have the right to request?
Review by Natures Living of any decision made based solely on automatic processing of your data (i.e. where no human has seen or yet reviewed the outcome and criteria for the decision).
You have the right to request a copy of any information about you that we hold at any time and also to have that information corrected if it is inaccurate.
Checking your identity and Children's Online Protection
Our Services are intended for general audiences, and are not intended for anyone under 16. Ordering our products should only be done by people who are at least 16 years old or older.
If you feel your data has not been handled correctly, or you are unhappy with our response to any requests you made to us regarding the use of your personal data, you have the right to lodge your complaint to the ICO (Information Commissioner’s Office.) within the UK. If you live outside the UK you must check which regulatory body to contact.