Introduction

    This Privacy Policy is to explain the details of the type of personal data Natures Living website may collect about you when you interact with the website or the company staff. It also will explain how we will store and handle the data in question and how we will protect it.

    This new Privacy Policy is adhered to and only applicable with your consent to it upon using our website.

    Opting Out of Google Analytics: Visitors who don't want their data used by Google Analytics can install the Google Analytics opt-out browser add-on. To opt-out of Analytics for the web, visit the Google Analytics opt-out page and install the add-on for your browser. You can find this information here. You may also wish to opt-out of Google Analtyics for Display Advertising and customise Google Display Network ads using the Ads Settings.

    1. When will we collect data.
    2. When you visit our website.
    3. When you purchase a product or service.
    4. When you sign up to our email list.
    5. When you engage with us on social media.
    6. When you contact us via any means with queries, complaints or otherwise.
    7. When you comment or review products and information on our site.
    8. Any individual may access personal data related to them, including opinions.

    Meaning, that if a comment includes information about the company who provided that product or information, may be passed on to them if requested.

    1. When you have given a third party permission to share with us the information they hold about you.
    2. When our partners share information with us about the service or product you have purchased.

     What sort of data do we collect? 

    1. If you have an account with us: your name, billing/delivery address, orders, payment type, email address and telephone number. For security we also keep your password encrypted.
    2. Details of your interactions with us through email.
    3. Information gathered by the use of cookies in your web browser.
    4. Your social media username, if you interact with us through those channels, to help us respond to your interactions.
    5. Emails for marketing if you opt-in while signing up or through the subscribe section of the website, or again within your account settings.

    How and why do we use your personal data?

     

    The data privacy law allows us to combine the data we have about you to offer the best service we can as part of our legitimate interest in understanding our customers and providing our highest level of service.

    If you wish to change how we use your data, you’ll find details in the “What are your rights?” section below. Keeping in mind, if you choose not to share your personal data, or refuse certain permissions, we might not be able to provide some services you’ve asked for.

    We may use your phone number to contact you about your order or if you have a query that you wish us to call you about. You can remove this from our site using your account section when logged in.

    Your email address will only be used to contact you automatically about your order, unless you optionally select for us to send you news materials and event notices. You can opt out of these in your account section when logged in.

    How we use your data

    1. To process orders
    2. To respond to your queries
    3. To provide a security verification for your account and purchases
    4. To see how well our products are selling
    5. To find areas of improvement in our site
    6. To prevent fraudulent transactions
    7. With your consent we will use your data to keep you informed via email, web or telephone to contact you about relevant products and services including special offers, discount promotions etc. You may opt out of this at any time via email, telephone or your online account in the Account Details page under the Communication Preference option:

    To send you relevant updates, about our news, offers, services and products.

    We will not send you information via post, excluding your order unless requested.

    If subscribing to the Natures Living membership we will send you out monthly emails on the goings on at Natures Living, the news and new brand launches as well as any other gifts we can best upon the customer. While signing up to this we will send out three emails at the end of your subscription to let you know it is ending soon.

    To send you communications required by law or which are necessary to inform you about our changes to the services we provide you. For example, updates to this Privacy Policy, product recall notices, and legally required information relating to your orders. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations:

    • To develop, test and improve the systems, services and products we provide to you.
    • To comply with our contractual or legal obligations to share data with law enforcement.
    • To process and respond to the Natures Living Addicts prescription service.

     

    Sending data to Google for analyses: How Google uses data when you use our partners' sites or apps

    How do we protect your personal data?

     

    We secure access to all transactional areas of our site using “https” technology.

    Access to your personal data is password protected, and sensitive data such as payment card information is secured by a payment gateway.

    All order information is held on an offsite server protected by a dedicated firewall and aligns itself to the most up to date policies and security measures. Some data which is processed via email is held on our cloud based Office 365 account and separate distribution email addresses relating to accounts, customer care etc.

    We receive immediate updates from our hosted site provider for possible vulnerabilities, updates.

    We also send some data to Google where we can use their systems to analyse the data, this is protected by the google terms of service.

    How long will we keep your personal data?

    Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.

    At the end of that retention period, your data will be deleted or archived anonymously, for example sales data, such as figures will be kept but customer specific and identifiable data will be removed.

    If signing up to the Natures Living Addicts, we will keep you on the Natures Living Addicts mailing list for one year past when you bought the Natures Living Addicts subscription, then remove your details from the system the day after.

    When you place an order, we’ll keep the personal data you give us for at  least the minimum allowed so we can comply with our legal and contractual obligations.

    Who do we share your personal data with?

    We utilise certain third parties to provide services which you have asked for. For example email sending hosts, postal delivery services, review platforms, payment gateways and any third party we use to provide the services we need to give you our best service.

    The Privacy Policy that adheres to us also applies to those third parties.

    For example, we provide only the information they need to perform their services. They may only use the data for the exact purpose we specify for them, if we stop using their services, any of your data held by them will be rendered anonymous or deleted. Examples of the kind of third parties we work with are:

    IT companies who develop our website and other business systems, operational companies such as delivery couriers.

    • Google Tag Manager
    • Google Analytics
    • Shopify

     

     

    Do we share data with third parties for their own purposes?

    The only third party services that we would allow to use your data would be in the investigation of fraudulent use of our site; including law enforcement bodies.

    Where is the data processed?

    All our data is held on a cloud servers for Shopify; however the nature of our data protection may require the data to be moved to another server for security, updates or moving service.

    What do you have the right to request?

    • Access to the personal data we hold about you, free of charge in most cases.
    • The correction of your personal data when incorrect, out of date or incomplete.
    • That we stop using your personal data for direct marketing.
    • That we stop any consent-based processing of your personal data after you withdraw your consent.

    Review by Natures Living of any decision made based solely on automatic processing of your data (i.e. where no human has seen or yet reviewed the outcome and criteria for the decision).

    You have the right to request a copy of any information about you that we hold at any time and also to have that information corrected if it is inaccurate.

    • The right to withdraw consent
    • You have the right to change your mind about the consent given to us at any time.
    • To ask for your information, please contact Customer Care or email info@naturesliving.co.uk. 

    Checking your identity and Children's Online Protection

    To protect confidentiality of your information, on request, we will ask you to verify your identity before processing with any request you make under the Privacy Policy. If you have authorised a third party to submit a request on your behalf, we must ask them to prove they have your permission to act upon.

    Our Services are intended for general audiences, and are not intended for anyone under 16. Ordering our products should only be done by people who are at least 16 years old or older.

    Regulatory body

    If you feel your data has not been handled correctly, or you are unhappy with our response to any requests you made to us regarding the use of your personal data, you have the right to lodge your complaint to the ICO (Information Commissioner’s Office.) within the UK. If you live outside the UK you must check which regulatory body to contact.

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